Shipping and Returns

Shipping Info

We make every attempt to ship your order the same day when it is placed by 4 pm EST, Monday - Friday. The cutoff for same day shipping on Express orders is 12pm EST, Monday - Friday. Express orders received after 12pm EST will ship the next day. Some specific products may take longer to ship which will be indicated in your cart.

We only ship orders to addresses within the U.S.

Please allow additional time for delivery to Alaska, Hawaii, and remote addresses. Shipping options and rates may differ and will be displayed at checkout. Firearms will not be shipped outside of the USA.

Postal Shipping

Postal shipping is a low flat rate of $9.95. Expect 3-10 days for delivery. This option ships with USPS final delivery and must be shipped to a valid Postal Address (unavailable for addresses in Alaska and Hawaii). Delivery methods may include USPS, SurePost, or UPS Mail Innovations. This option is unavailable for ORM-D, aerosol, and other hazardous products that have carrier restrictions.

Standard Shipping

Standard shipping is flat rate of $14.95. Expect 3-5 business days for delivery. This option ships via UPS ground.

Express 2nd Day Air Shipping

Pricing for Express 2nd Day Air is based on weight and destination and will be calculated at checkout. This option is shipped via UPS. The cutoff to place an order for 2nd Day Air delivery is 12pm EST. This option is unavailable for ORM-D, aerosol, and other hazardous products that have carrier restrictions.

Express Next Day Shipping

Pricing for Express Next Day shipping is based on weight and destination and will be calculated at checkout. This option is shipped via UPS. The cutoff to place an order for Next Day delivery is 12pm CST. This option is unavailable for ORM-D, aerosol, and other hazardous products that have carrier restrictions.

Firearm Shipping

Free shipping on firearms. Firearms typically ship within 2 to 3 business days when a valid FFL is received. We charge a $14.99 handling fee on firearm orders. The fee is per order, not per item.

 

 

Heavy/Bulky/Large Quantity Orders

Heavy or bulky items may be subject to a $14.95 fee.

Orders having large quantities and/or oversized items may require special shipping. Orders weighing more than 300 lbs may require freight shipping. No expedited delivery. It will be shipped by commercial carrier, curbside. Unloading is the customer's responsibility, including off the back of the truck in some instances.

We may contact you with any additional charges if necessary.

For questions or a Freight Shipping quote please call 419-680-1050, Monday-Friday 8 am - 5 pm EST.

 

Returns

 

RETURN POLICY

Our goal is to make purchasing and returning products a very simple process; we realize that not everything you purchase from us is exactly what you wanted.

Please visit our website www.brockarmsdirect.com, go to the individual product page and review the individual product description to determine if the product you have purchased is returnable.

Simple Product Return Process:

The product description page typically will state if the product is returnable or not. However, the most commonly non-returnable items are:

  • Firearms
  • Ammunition
  • Food
  • Surplus
  • Products were purchased within 30 days
  • Determine if the product is a returnable product; some products the manufacturers prefer to handle the returns and repairs, please check our website
  • Ensure the product is still in the original packaging and is not damaged; damaged packaging is subject to a 25% restocking fee, products showing excess usage may be returned to the customer
  • Please email us or use our (Monday-Friday 8 am to 5 pm, Eastern time) feature to obtain a Return Authorization Number and receive a prepaid UPS label
  • Securely package the product in a box with a copy of your original invoice and affix the UPS label and write the Return Authorization Number on the outside of the box
  • To ship the box, please call UPS at 800-PICK-UPS or go online at www.UPS.com to schedule a pick up
  • Please allow 10 days for your package to be received and processed

Monday - Saturday 11AM - 5PM, Closed Sunday +(419) 680-1050